SIGBOX for Web User's Guide
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Accessing secure content

To access secure content, you can:

  • View, print or download personally owned files which you had previously uploaded and stored securely with SIGBOX for Web, including other SIGBOX or Safe Share applications. These actions can also be performed on files that another user uploaded to your folder with these SIGBOX or Safe Share applications.
  • View files which someone else has stored securely and shared with you using SIGBOX for Web, including other SIGBOX or Safe Share applications. You can only print or download these files if the people who shared the files have granted you permission to perform these actions. These actions can also be performed on files that you uploaded to share through another user's folder with these SIGBOX or Safe Share applications.

Viewing and printing content

SIGBOX for Web has a content viewer which allows you to view and optionally print secured files that other people have shared with you, as well as personally owned files which you or someone else had previously uploaded. (See File formats supported by the content viewer for a list of file types that the content viewer supports.)

If files have been shared with you, then your ability to view and/or print + download these files is based on the permissions that were granted to you as a collaborator on these files. The content viewer is useful when the owner of a file (or a collaborator with Manage permissions on it) wants to share the file's content but not allow the content to be printed and downloaded.

To view and print secure content:

If you sign in to SIGBOX for Web via a link provided in a 'file has been shared with you' email message, you are taken directly to the file's content viewer (below). Otherwise...

  1. Ensure you are signed in to SIGBOX for Web.
  2. If the Home icon at the top-left (followed by your current organization's name) has no drop-down icon indicated, then you are a member of only one organization. Therefore, you can skip to the next step.
    Otherwise, the name of your current organization is indicated, from which you can either:
    • skip to the next step to continue with viewing/printing a file from this organization, or
    • view/print a file from a different organization (you are a member of) by changing your organization before continuing on.
  3. Locate the file to view/print.
  4. Do one of the following to begin viewing this file:
    • Right-click on the file's row and choose View from the pop-up menu:
      Right-clicking a file as a collaborator with Modify permissions - context menu

      Note: This menu option will not be available if it is not possible to view/print this type of file from a SIGBOX content viewer. See File formats supported by the content viewer for a list of file types that the content viewer supports. Instead, you will only be able to download the file to access its content. If the file (or one of its ancestral folders) has been shared with you, then you can only download the file if you were granted any permissions other than View (which in itself does not grant the individual download permission). (The Access field's value within the File Details section of the Details tab shows your current permissions on the file.)
      OR
    1. Either focus on the item, by hovering your mouse pointer over the item's row, or select the item, by clicking on the item's row (to the right of its name if a folder):
      Selecting an item as a collaborator with Modify permissions
    2. If you:
      • Focussed on the item, click the 'View' icon
        View icon
        in its row.
      • Selected the item, click the 'View' icon
        View icon
        either in its row or the right-side of the toolbar near the top of the page.
      Note that the View icons will not be available if it is not possible to open this file in the content viewer; downloading this file is your only option to access the file's content. (See also File formats supported by the content viewer for a list of file types that the content viewer supports.)
    Tip: If navigating to a file in a folder (by having clicked through one or more folder names), then in the breadcrumb (e.g.
    Breadcrumb
    ) near the top of the main SIGBOX page, you can click the:
    • The linked name of your current organization to go to the root location of your file area.
    • Ellipsis symbol ('...') to expand the entire folder hierarchy (i.e. to reveal Shared Folder in the example above), since only the root and current (i.e. Other above) folder locations are indicated after each change in folder location.
    • Link of a parent folder's name (i.e. Shared Folder from Other above) to go to that folder's location.
    The content viewer opens, showing a read-only view of your file's content:
    • If your file is an image, the content viewer and its controls will look similar to this:
      Content viewer for image files
    • If your file is a document-like file (i.e. which may contain more than one page), the content viewer and its controls will look similar to this:
      Content viewer for document files
    Tips on using the content viewer:
    • Click the 'Print' icon
      Print icon
      on the content viewer to print the file's content.
      Note: This icon will be disabled if you are a collaborator on the file being viewed (see Sharing secure content) and you were only granted View permissions on the file, which does not grant the individual print permission that allows you to print it directly from the content viewer.
    • Click the 'Download' icon
      Download icon
      on the content viewer to download the file's content, which can also be performed from the main SIGBOX page.
      Note: This icon will not be available if you are a collaborator on the file being viewed and you were only granted View permissions on the file, which also does not grant the individual download permission that allows you to download the file's content.
    • If you are viewing an image file, click the 'Toggle scaled or actual size of image' icon
      Toggle between scaled and actual size icon
      on the content viewer to switch between viewing the image in its entirety (i.e. scaled) or at its actual/original size.
    • The following features are only available when viewing document-like files:
      • Use the 'Zoom In' (plus) and 'Zoom Out' (minus) icons to zoom in and out of the content view. The adjacent drop-down can also be used to select an appropriate zoom level.
      • Click the 'Switch To Presentation Mode' icon
        Full screen icon
        to expand the size of the content to fill the entire screen (using the web browser's own 'full screen' feature).
        Note: Some web browsers may not support this feature (e.g. Safari) and therefore, clicking this icon has no effect.
      • If your content consists of multiple pages, you can navigate to different pages by:
        • Clicking the 'Next page' (down arrow) and 'Previous Page' (up arrow) icons to respectively move forward and back one page at a time.
        • Clicking the 'Toggle sidebar' icon
          Toggle sidebar icon
          to open the sidebar on the left of the content viewer and in this sidebar, scrolling to and clicking the corresponding thumbnails for specific pages.
        • Typing a page number in the Page field (followed by the 'return/enter' key).
      • Click the 'Tools' icon
        Tools icon
        to open a drop-down menu of additional controls:
        • Jump/go to the first and last pages of content (consisting of multiple pages).
        • Rotate content clockwise and counterclockwise.
        • Enable/disable the hand/move tool.
    • To go back to the main SIGBOX page, click the x at the top-right of the content viewer.

Notes:

  • You can view and print different versions of a file (see Managing file versions for details). To do so, access the other versions of a file first, from which you can then view and print the file's other versions.
  • If (one of) your organization's SIGBOX Organization administrator/s has enabled the watermarking feature through SIGBOX Organization Administration properties, then when you view a file's content (as a collaborator on this file) through the content viewer, you will observe a watermark covering (each page of) the file's content. The watermarking feature:
    • Is intended to discourage collaborators from copying file views by other means (e.g. using screenshot capturing tools, etc).
    • Covers a file's view with large semi-transparent text that consists of the email address of the currently signed-in collaborator viewing the file, the SIGBOX Services' URL, the ID of the file/Secure Object, the classification applied to the file by its owner (if applicable) and the date/time when the file was viewed.
    For more information about this feature and SIGBOX SIGBOX Organization Administration properties, see Configuring SIGBOX Organization Administration properties in the Organization Administrator's Guide.

File formats supported by the content viewer

The SIGBOX for Web content viewer supports the following file formats, which are determined by file name extensions:

File-type category Supported file formats (file name extensions)
Image files bmp, gif, jpeg, jpg, png
Word processing/text documents doc, docx, html, mhtml, odt, ooxml, rtf, txt, xhtml, xml
Documents with static content pdf
Presentation files odp, pot, potx, pps, ppsx, ppt, pptx
Spreadhsheet/data files csv, ods, xls, xlsb, xlsm, xlsx, xltm, xltx, xlxm

Downloading secure content

This procedure explains how to download:

  • a single file,
  • a selection of files from the items area, as well as
  • a single folder and its immediate child items (i.e. excluding the contents of any subfolders within this folder).

Note: This feature is not available if you are a collaborator on the file (see Sharing secure content) and you have been granted View permissions (which, unlike the other permissions, does not grant you the individual download permission).

To download secure content:

  1. Ensure you are signed in to SIGBOX for Web.
  2. If the Home icon at the top-left (followed by your current organization's name) has no drop-down icon indicated, then you are a member of only one organization. Therefore, you can skip to the next step.
    Otherwise, the name of your current organization is indicated, from which you can either:
    • skip to the next step to continue with downloading an item from this organization, or
    • download an item from a different organization (you are a member of) by changing your organization before continuing on.
  3. Locate the file/s or folder to download.
  4. If downloading:
    • Either a single file or a single folder, do one of the following to begin downloading this item:
      • Right-click on the file's row and choose Download from the pop-up menu:
        Right-clicking a file as an owner - context menu

        Note: If this menu option is not available, then it is not possible to download this item since you were only granted View permissions when the item (or one of its ancestral folders) was shared with you. (The Access field's value within the File Details section of the Details tab shows your current permissions on the item.)
        OR
      1. Either focus on the item, by hovering your mouse pointer over the item's row, or select the item, by clicking on the item's row (to the right of its name if a folder):
        Selecting an item as its owner
      2. If you:
        • Focussed on the item, click the 'Download' icon
          Download icon
          in its row.
        • Selected the item, click the 'Download' icon
          Download icon
          either in its row or the right-side of the toolbar near the top of the page.
        Note that this option will not be available if you are a collaborator on the item (see Sharing secure content) and you were only granted View permissions on the item.
    • A selection of files from the items area, select two or more files to download from the items area (as you would for a single item above although hold down the 'shift'/'control'/'command' key to allow the selection of multiple items) and click the 'Download' icon
      Download icon
      (right-side of the toolbar near the top of the page).
    The item is downloaded through your web browser's usual download feature. If you chose multiple files (by downloading either a folder or a selection of files from the items area), then the files are zipped to a file whose name is that of the (parent) folder itself, or simply 'Home' (if a selection of files at the root level were downloaded).
    Tips:
    • You can also download a file's content through the content viewer.
    • To download the entire contents of a folder, including its subfolders, you need to download each subfolder in a separate action. Be aware that downloading a folder only includes all immediate files within that folder - files within any subfolders of this folder are not included.
    • You can download different versions of a file (see Managing file versions for details). To do so, access the other versions of a file first, from which you can then download the file's other versions.